Refund Policy

At EvoNex - Info Tech, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on eligibility and process.

1. Refund Eligibility

Refunds are available under the following circumstances:

• For services: Refunds are available within 14 days of service delivery if the service has not been completed to the agreed-upon standards.
• For software or IT solutions: Refunds are eligible within 30 days of purchase if the product is found to be defective or non-functional, provided it has not been altered or misused.
• For other digital products: Refunds may be granted for faulty or unusable products within 14 days of purchase.

2. Non-Refundable Items

The following items and services are non-refundable:

• Custom-developed software, once delivered and accepted by the client.
• Products purchased on discount or during promotional offers.
• Consulting services once completed.

3. Requesting a Refund

To request a refund, please contact us at contact@evonexit.com or call +855 17 839 112. You must provide proof of purchase (invoice or receipt) along with your reason for requesting the refund.

4. Refund Process

Once your refund request is received, we will review it within 5 business days. If approved, we will process the refund using your original payment method. Depending on your payment provider, it may take 7–10 business days for the refund to be reflected in your account.

5. Partial Refunds

In certain cases, partial refunds may be granted, particularly if only part of a service or product has been delivered or used.

6. Contact Us

If you have any questions about our Refund Policy, please reach out to us at :

Email : contact@evonexit.com
Phone : +855 17 839 112
Address : ProSaar Building #49-51, Street 205, BKK, Phnom Penh, Cambodia